contact us
Location
United Arab Emirates- Dubai
P.O. Box : 71168
info@oksy.ae
Working Hours
Mon- Friday 8:00 - 5:00 Saturday - Sunday closed
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FAQ
Frequently Asked Questions
1. General IT Services
Q: What IT services do you provide?
We offer a wide range of IT services, including structured cabling, CCTV system installation, access control systems, gate barrier installation, UPS and electrical systems, cooling systems, and data center maintenance and service.
2. Structured Cabling
Q: What is structured cabling?
Structured cabling is a standardized system of cabling and associated hardware that provides a comprehensive telecommunications infrastructure for businesses.
Q: Why is structured cabling important?
It ensures a reliable and scalable network infrastructure, improving efficiency and reducing downtime.
Q: Do you offer customized cabling solutions?
Yes, we design and install tailored structured cabling solutions to meet your business needs.
3. CCTV System
Q: What types of CCTV systems do you install?
We install analog, IP-based, and wireless CCTV systems to enhance security and monitoring.
Q: Do you provide remote monitoring solutions?
Yes, we offer remote monitoring options that allow you to view live footage from anywhere.
Q: Can you upgrade an existing CCTV system?
Yes, we can upgrade outdated systems to improve security and functionality.
4. Access Control System
Q: What is an access control system?
An access control system restricts entry to authorized personnel using biometric, RFID, or card-based solutions.
Q: Can access control systems be integrated with other security solutions?
Yes, we integrate access control with CCTV, alarm systems, and gate barriers for comprehensive security.
Q: Do you provide maintenance for access control systems?
Yes, we offer regular maintenance to ensure the system remains operational.
5. Gate Barrier Installation
Q: What types of gate barriers do you install?
We install automatic, manual, and RFID-based gate barriers for commercial and residential properties.
Q: Do you provide after-sales support?
Yes, we offer maintenance and troubleshooting support.
6. UPS and Electrical System
Q: Why do I need a UPS system?
A UPS (Uninterruptible Power Supply) provides backup power to prevent data loss and equipment damage during power outages.
Q: Do you install and maintain electrical systems?
Yes, we install and maintain electrical infrastructure, including power distribution and backup systems.
7. Cooling System
Q: What cooling solutions do you provide?
We offer precision air conditioning, HVAC, and rack-based cooling solutions for data centers and IT facilities.
Q: How often should cooling systems be serviced?
Regular maintenance is recommended every 3-6 months to ensure efficiency and longevity.
8. Data Center Maintenance and Service
Q: What data center maintenance services do you offer?
We provide preventive and corrective maintenance, including power management, cooling optimization, and security monitoring.
Q: Do you offer 24/7 support for data centers?
Yes, we provide round-the-clock support for critical IT infrastructure.
9. Contact and Support
Q: How can I request a service?
You can contact us via phone, email, or our website to request a consultation or service.
Q: Do you provide emergency support?
Yes, we offer emergency IT support for urgent issues.